Shipping Policy

Where we ship

We ship within the contiguous United States, Alaska, Hawaii and Canada.

 

Shipping rates

Shipping is calculated at checkout based on your delivery address. Orders over $69 ship free within the contiguous United States only.

 

Processing time

Orders are packed and dispatched within 5 business days. You will get a confirmation email with tracking as soon as your order leaves us.

 

Delivery time

Once dispatched, standard delivery usually takes 5-10 business days. Delivery estimates are not guaranteed and can be affected by carrier delays, weather and holidays.

 

Lost, delayed or damaged orders

If your order has not arrived within 15 business days of the shipping confirmation, or it arrives damaged, email us at info@castleclark.net with your order number and we will sort it out.

 

Wrong addresses

Please check your shipping address at checkout. We cannot reroute a parcel once it has shipped and we are not responsible for orders sent to an address that was entered incorrectly.

 

Questions

Email info@castleclark.net and we will get back to you.