Privacy Policy

Privacy Policy

Last updated: [Insert publication date]

1. Information about this policy

1.1 Personal information

This Privacy Policy explains how Castle Clark, LLC. (“we,” “us,” or “our”) collects, uses, and discloses personal information when you visit our Dark Forest online store, create an account, make a purchase, or contact us. Personal information means information that identifies, relates to, or can reasonably be linked to you, such as your name, email address, shipping address, and online activity.

1.2 Who is responsible for your information

Castle Clark, LLC.
11 Olive St.
Cocoa, FL 32922
United States
Email: info@castleclark.net

2. Information collected when you visit our website

Our store and its service providers collect technical information needed to display and operate the website, maintain security, and troubleshoot problems. This information may include:

  • Your IP address and approximate location derived from it.
  • The date and time of your visit.
  • Pages visited, requests made, and the amount of data transferred.
  • Browser type, device information, and operating system.
  • Referring websites and interactions with the store.

Cookies and related technologies may collect additional information as described in Section 6.

3. Store services and service providers

We use personal information to operate our store, process and fulfill orders, deliver digital products where included, provide customer support, prevent fraud, improve our services, and meet legal and accounting obligations.

Our store is hosted on SHOPLINE. We also use providers that support payment processing, order fulfillment, shipping, communications, and other store functions. These providers receive information relevant to the services they perform. Some providers, such as payment processors or advertising platforms, may also process information for their own purposes under their privacy policies.

If we offer a promotion or other service with a partner, we will explain any additional collection or disclosure of personal information in the information provided for that offer.

4. Contacting us and creating an account

When you contact us, we collect the information you provide, such as your name, email address, order number, telephone number if supplied, and the contents of your message. We use this information to answer questions and resolve requests.

If customer accounts are available and you create one, we collect the account information you provide, including your name, email address, login credentials, and saved contact or address information. We use this information to maintain your account and support your purchases. Please do not send passwords or full payment-card numbers by email.

If you subscribe to marketing emails, we use your contact details to send product news, offers, and updates. You can unsubscribe through the link in a promotional email or by contacting info@castleclark.net. Unsubscribing does not stop necessary order confirmations, shipping updates, or customer-service messages.

5. Information collected when you make a purchase

5.1 Order information

We collect information necessary to process and support your purchase, including:

  • Your name and contact information.
  • Billing and shipping addresses.
  • Products purchased, prices, discounts, and order numbers.
  • Payment and delivery status.
  • Shipment tracking details.
  • Customer-service communications, return requests, and refund information.

5.2 Payment information

Payments are processed through the payment providers available at checkout. Those providers collect the payment details needed for your chosen method, such as card or account information. We receive transaction information made available to us by the provider, such as payment status, billing details, transaction identifiers, and limited payment-method information.

[SHOPLINE TO COMPLETE BEFORE PUBLICATION: List the actual payment providers enabled at checkout and link to each provider’s privacy policy. Confirm exactly what payment information Castle Clark can access.]

6. Cookies and similar technologies

6.1 How these technologies work

Cookies are small files stored by your browser. Pixels, tags, local storage, and similar technologies can record website activity, remember preferences, and support store functions. Information collected through these tools can be personal information, including device identifiers, IP addresses, browsing activity, and purchase events.

6.2 Categories of technologies

Depending on the tools enabled in our store, we use the following categories:

  • Essential: Support the shopping cart, checkout, login, fraud prevention, and security.
  • Functional: Remember choices and preferences to improve your experience.
  • Analytics: Help us understand website traffic and how visitors use the store.
  • Advertising: Measure campaigns and help deliver relevant advertising on other websites or platforms.

[SHOPLINE TO COMPLETE BEFORE PUBLICATION: Confirm the categories actually used, identify the analytics and advertising providers, and describe the information sent through their tools. Include any Meta Pixel, Conversions API, Google Analytics, Google Ads, or other tools only if actually enabled. Confirm whether session recording is used and describe it here if applicable.]

6.3 Managing your preferences

You can manage cookies through your browser settings and any cookie preference controls available on our website. Blocking essential cookies may prevent some store features from working. Browser settings may not control every form of tracking, including information transmitted directly from our systems to a service provider.

[SHOPLINE TO COMPLETE BEFORE PUBLICATION: Insert the actual cookie preference link or instructions and confirm which choices it controls.]

Where applicable law requires consent for optional tracking, we obtain that consent before enabling the relevant tools. Where applicable law requires an opt-out for sale, sharing, or targeted advertising, we provide that choice and honor recognized browser opt-out signals, including Global Privacy Control, as required. These choices are distinct from traditional “Do Not Track” signals. Choices may need to be set separately on different browsers or devices.

[SHOPLINE TO COMPLETE BEFORE PUBLICATION: Add the actual privacy opt-out link, where required, and test that choices and applicable browser signals govern both browser-based and server-side advertising disclosures.]

6.4 Analytics and advertising

If enabled, analytics providers receive information about visits and store interactions. Advertising providers may receive device and online identifiers, browsing information, referral details, and purchase events to measure advertising performance and deliver relevant ads.

If we use customer-list advertising, we may disclose email addresses in hashed form to an advertising provider for matching and audience creation. Hashing does not make an email address anonymous or eliminate the disclosure of personal information. Any such use is subject to applicable consent and opt-out requirements.

Disclosures for advertising may qualify as a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws, even if no money is exchanged. Your available rights depend on your location and the laws that apply to our business.

[SHOPLINE TO COMPLETE BEFORE PUBLICATION: Confirm whether customer-list advertising is used; remove that paragraph if it is not. Add links to the privacy policies and relevant choice pages of the analytics and advertising providers actually installed.]

7. Disclosure to third parties

We disclose personal information where necessary for the purposes described in this policy, including to:

  • SHOPLINE and technical providers: To host and operate the store and support its security and functionality.
  • Payment providers: To process payments, refunds, and related fraud checks.
  • Fulfillment providers and carriers: To pack, ship, track, and deliver orders. They receive relevant information such as your name, address, order details, and contact information needed for delivery.
  • Communications providers: To send order messages, respond to requests, and send marketing communications where permitted.
  • Analytics and advertising providers: As described in Section 6, where those tools are enabled.
  • Professional advisers and authorities: Where reasonably necessary for legal advice, compliance with law, responding to valid legal requests, protecting rights and security, or resolving disputes.

Information may also be disclosed in connection with a proposed or completed merger, acquisition, or transfer of business assets, subject to applicable legal requirements.

[SHOPLINE TO COMPLETE BEFORE PUBLICATION: Confirm MoCo’s full business name as the fulfillment provider and identify other relevant service providers, including email marketing providers. Add relevant privacy-policy links.]

8. Retention and deletion

We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention depends on the information involved, the services requested, legal and accounting obligations, fraud prevention, and the need to resolve disputes or enforce agreements.

Closing an account does not automatically delete records we must retain for order support, tax, accounting, security, or other lawful purposes. When information is no longer needed, we delete or de-identify it as appropriate.

9. Security and processing locations

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, electronic transmission, or storage system can be guaranteed completely secure.

We are based in the United States. Our providers may process information in the United States and other countries where they operate. Those countries may have different privacy laws. Where applicable law requires safeguards for international transfers, we use the safeguards required by that law.

10. Your privacy rights

Depending on your residence and the laws that apply to our business, you may have rights to:

  • Access or receive a copy of personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion, subject to applicable exceptions.
  • Opt out of sale, sharing, or targeted advertising.
  • Restrict certain processing or withdraw consent where applicable.
  • Appeal a denied request or complain to a competent regulator where applicable.

To submit a privacy request, email info@castleclark.net or write to the address in Section 1.2. We may request information reasonably necessary to verify your identity or an authorized agent’s authority, where permitted by law. Please do not send identity documents or sensitive information unless we request them through an appropriate process.

We respond within applicable legal deadlines. If you have a right to appeal a denial, reply to our decision and state that you wish to appeal. We will not unlawfully discriminate against you for exercising privacy rights. Withdrawing consent does not affect processing that lawfully occurred before withdrawal.

11. Children’s privacy

Our shopping services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact info@castleclark.net so we can investigate and take appropriate action.

12. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will post the revised policy with its updated date and provide additional notice or obtain consent where required by law.

13. Company information and privacy contact

Legal entity: Castle Clark, LLC.
Store: Dark Forest
Business address: 11 Olive St., Cocoa, FL 32922, United States
Email: info@castleclark.net
Country of operation: United States

For questions about this policy or our handling of personal information, use the contact details above and include “Privacy Request” in your email subject or postal correspondence.